{"id":959545,"date":"2023-08-28T18:58:11","date_gmt":"2023-08-28T22:58:11","guid":{"rendered":"https:\/\/rsb-staging2.ca-avance.ca\/by-law-14-procedure\/"},"modified":"2023-08-28T18:58:11","modified_gmt":"2023-08-28T22:58:11","slug":"by-law-14-procedure","status":"publish","type":"post","link":"https:\/\/rsb-staging2.ca-avance.ca\/en\/by-law-14-procedure\/","title":{"rendered":"By-Law 14 Procedure"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The process is the same whether the complaint is verbal or written.&nbsp; At each stage, the complainant or the person involved may present their observations in order to facilitate the complaint resolution process. The response of the person involved may be in the form of a verbal response.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size wp-block-paragraph\">Step 1<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\" style=\"font-size:19px\"><strong>Speak directly to the person(s) involved<\/strong>.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide\" style=\"grid-template-columns:18% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/rsb.ca-avance.ca\/wp-content\/uploads\/2022\/09\/Speak.jpg\" alt=\"\" class=\"wp-image-22313 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">The complainant communicates either orally or in writing first with the person directly involved and the School\/Centre Administration or Department to give their point of view and to try to find a solution. &nbsp;&nbsp;&nbsp;A response must be given to the complainant within ten (10) working days from receipt of the complaint.&nbsp; If the person or the administration maintains their decision, they will give their reasons to the complainant.&nbsp; The response will be in writing if the original communication was in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If the concern persists, go to Step 2.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size wp-block-paragraph\">Step 2<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\" style=\"font-size:19px\"><strong>Issue unresolved? Contact the Complaint Officer<\/strong><\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide\" style=\"grid-template-columns:17% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/rsb.ca-avance.ca\/wp-content\/uploads\/2022\/09\/363-3634374_boss-woman-comments-secret-agent-png.jpg\" alt=\"\" class=\"wp-image-22317 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\">A complainant who is not satisfied with the response, may file a written complaint with the <a href=\"https:\/\/rsb.ca-avance.ca\/complaints-officer\/\">Complaints Officer<\/a>, who will have fifteen (15) working days from the date the complaint was received to give a response.\u00a0 \u00a0The complainant and the person involved in the complaint will have an opportunity to give their respective points of view.\u00a0 The Complaints Officer will attempt to mediate between the two parties in order to find a solution.\u00a0 If mediation fails, the decision of the administration will stand.\u00a0 The response of the Complaints Officer will be sent in writing to the Complainant as well as to the person directly involved and their immediate superior. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Complaints Officer may take up a file even if the previous step has not been completed, when the intervention is deemed necessary to prevent the Complainant from suffering harm. <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CONFIDENTIALITY AND\nABSENCE OF REPRISALS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The School Board will\ntake the necessary measures to ensure the confidentiality of the complaints\nprocess and to avoid any reprisals against the Complainant.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Thank you for communicating with respect, understanding and patience. <br>Let&#8217;s continue to be courteous and considerate. <br>Thank you.<\/p>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Links<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/rsb.ca-avance.ca\/wp-content\/uploads\/2023\/10\/By-Law-14-Examianation-of-Complaints.pdf\">Examination of Complaints<\/a>&nbsp;(By-Law 14)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">For disclosure of wrongdoings, please <a href=\"\/public\/59e74f4a-c76f-4582-97d9-9136f5687bf1\/parents\/plaintes\/procedure_to_facilitate_the_disclosure_of_wrongdoings.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">click here<\/a>.<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>The process is the same whether the complaint is verbal or written.&nbsp; At each stage, the complainant or the person involved may present their observations in order to facilitate the complaint resolution process. The response of the person involved may&#8230;<\/p>\n","protected":false},"author":33,"featured_media":956446,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[278],"tags":[],"class_list":["post-959545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>By-Law 14 Procedure - Riverside School Board<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"By-Law 14 Procedure - Riverside School Board\" \/>\n<meta property=\"og:description\" content=\"The process is the same whether the complaint is verbal or written.&nbsp; At each stage, the complainant or the person involved may present their observations in order to facilitate the complaint resolution process. 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